How to set up integration with Telegram to receive applications from the website

Imagine that a customer has left a request on your website, and you only find out about it in the evening by accidentally checking your email. The potential buyer has long since left, and you have lost the opportunity to sell the product/service. To avoid such situations, it is important to receive notifications about new applications in real time. One of the most convenient ways is Telegram.

In this article, we'll look at how to link the QForm platform and Telegram so that new applications from the site come directly to the messenger. It's simple, fast, and requires no programming skills.

Why connect Telegram to QForm

QForm is a cloud-based form and quiz builder that helps businesses collect and process applications online. But it's important not just to collect data, but to respond to it promptly. Email or CRM notifications are often delayed or lost, especially if the form receives dozens of requests per day.

Integration with Telegram solves this problem. As soon as the user fills out the form, you receive a message in the messenger: with the name, phone number and other fields. This is especially true for small teams and businesses where every application counts.

In addition, Telegram is familiar to many entrepreneurs, marketers, and managers. It is always at hand, which means that applications will not be ignored.

How data transfer works in Telegram

When a user submits a form, QForm immediately generates a notification and transmits it to Telegram. To do this, you create a special token in your personal account of QForm, and then link it to your Telegram account or chat using the official bot — @QFormIOBot.

Communication is configured only once, and after that, applications will be received instantly. The messages are not just displayed, they are designed in a convenient way: you can see all the key fields of the application, customize the format and receive only the necessary information.

Important: Telegram does not store the applications themselves, all data remains in QForm. Only the notification text is displayed in the messenger. The entire application history, their statuses, attachments, and comments are available in your personal account.

How to enable notifications in Telegram

To start receiving applications in Telegram, follow a few simple steps:

  1. Log into your QForm personal account and go to the settings of the desired space.
  2. Open the section "Modules and integrations" → "Telegram".
  3. Specify a name for the connection and click "Create token".
  4. Copy the token and send it to the Telegram bot @QFormIOBot.
  5. The bot will respond with a message about successful registration, and an active connection will appear in QForm.

If you want to receive notifications in a group chat, add @QFormIOBot to this group and send the command /AddForm <your_token>.

One token only works with one recipient. If you want to send requests to different chat rooms or to different accounts, create separate tokens for each of them.

After connecting, select the form you want to receive notifications from and turn on notifications. You can specify which fields will be displayed, as well as configure the conditions for sending (for example, only if the order amount exceeds 10,000 rubles).

When is Telegram better than Mail

Telegram is not just an alternative to email, but a tool that makes your work faster. That's when it's especially useful.:

  • You are often on the go and do not work from the office: Telegram is always at hand, even without a laptop.
  • The company does not have a dedicated application manager — the messages come directly to you.
  • You want to send requests to colleagues promptly: you can forward a message or discuss it in a chat.
  • Email notifications are lost or ignored — Telegram allows you to respond instantly.
  • You have several forms or directions — Telegram allows you to set up sending requests to different chats.

Thanks to this, Telegram becomes a kind of "operational CRM" with instant access to requests and the ability to respond quickly.

Advanced settings and useful features

Integration with Telegram in QForm is flexible and scalable. Here are some useful features that are worth using.:

  • Different chats for different forms. For example, job applications can be sent to the HR department, and service requests can be sent to the sales chat.
  • Inline buttons in notifications. You can add buttons like "Call the customer" or "Assign a responsible person", this is convenient if you work with bots or automations.
  • Conditional notifications. QForm allows you to send messages to Telegram only if certain conditions are met. This is useful if you want to filter "small" requests and respond only to important ones.

This setup is especially valuable for companies with a large flow of applications, you do not lose control, but you also do not waste time on each request.

Why it works

The user who submitted the request expects to be contacted within a few minutes. Telegram helps you meet this critical time interval. The notification arrives immediately, you don't miss any requests, you don't waste time checking your mail, and you can quickly transfer the task to your colleagues.

In addition, the setup takes no more than 10-15 minutes, and does not require developers or the introduction of additional tools. Everything is done inside QForm.

Results and recommendations

The integration of QForm with Telegram allows for a quick response to requests from the website. It does not require technical training, works stably and allows you to process requests in real time.

If you haven't tried it yet, start right now. Register onhttps://ru.qform.io/, create your first form, connect Telegram and see how it changes the customer experience. The first 14 days are free and unlimited.

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